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News » New opportunities for the improvement the activity of government agencies through the Single interactive state services’ portal
24.08.2013

On September first, there will be two month after the launch of the Single interactive state services’ portal (single portal) http://my.gov.uz. It is not so long, but we can still make some analyzes and conclusions about the work of both the portal and the work of state bodies with appeals of citizens. So, today the number of appeals sent through the Single portal to state agencies exceeded 700. Of these, 511 (or 73%) have been completed, that is, the government bodies have responded to them in an established manner. Any application sent through the portal is fixed and can’t be unnoticeably forgotten or removed.

It should be noted that the Single portal is constantly being improved: new organizations are being connected, new features and services are being developed, the quality of the level of work through the Single portal is being improved and etc. Seminars and round-tables are being held with official state bodies to streamline and improve the use of the functionality of the portal.

Recently, a new feature has been introduced to the users of the Single state interactive services’ portal, which allows users to comment the responses of the state bodies to their appeals, and the aim of this feature is to improve the users’ feedback on the work of government agencies with the citizens’ appeals. To comment the response one must use the service “Rate”, after reading the response.

However, results of the analysis shows that a certain amount of time is needed to maximize the usage of the Single portal.

In fact, only 30% of the users have experienced the opportunity of the evaluation of responses from state bodies.

Here the list of the state bodies which have received the most part of the applications from the citizens through the portal.

1. Khokimiyat of Tashkent city

2. Ministry of Internal Affairs of the Republic of Uzbekistan

3. Ministry of Justice

4. Ministry of Public Education of Uzbekistan

5. State Tax Committee of the Republic of Uzbekistan

Here the list of the state bodies with the answers of which users of the portal are most satisfied:

1. People’s bank (Xalq banki)

2. Ministry of Internal Affairs of the Republic of Uzbekistan

3. Ministry of Higher and Secondary Special Education of the Republic of Uzbekistan

4. The Central Bank of the Republic of Uzbekistan

5. State Committee of Uzbekistan on privatization, de-monopolization and Competition.

However, following public authorities and enterprises need to take more efforts to improve the quality of responses, as long as the level of satisfaction of users with the answers of those is low compared with others:

1. Khokimiyat of Namangan region

2. AK "Uzavtosanoat"

3. "Uzstandard" agency

4. "Uzkommunkhizmat" agency

But it's only two months after the launch of the Single portal, and it is too early to draw any conclusions about government. In fact, the state bodies also need some time in order to radically revise the whole process of the treatment of citizens’ applications and to get used to the new format of such process.

Yet it is necessary to notice that some government bodies as the Ministry of Health of the Republic of Uzbekistan, the State Inspectorate "Sanoatgeokontekhnazorat", State committee on cadaster “Goskomzemgeodezkadastr”, State committee on architecture “Gosarkhitektstroy”, Agency "Uzkommunkhizmat, Agency" Uzbekkino", Khakimiyat of Navoi region, the SJC" Uzavtoyul" have already exceeded the terms of the treatment of some citizens’ appeals.

To prevent this kind of negative moments and be aware of the situations on the treatment of citizens’ appeals for the managers of the state bodies there is a functionality of statistics provided in the personal cabinet of the state bodies on the Single portal. This functionality gives state bodies an opportunity to analyze the activity of their organization and prevent any negative moments.

In this regard, the heads of state and economic management bodies, as well as state authorities are recommended to consider, at their weekly meetings, the issues of quality of work with appeals of citizens, received through the single portal. The users of the portal are also recommended to evaluate each answer, as well as provide comments on answers of the state bodies. These measures will help in further improvement of collaboration between the state bodies and citizens and business entities through the Single portal.

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