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News » Online public services delivery ranking
30.05.2014

In order to create a healthy competition among the organizations connected to the Single interactive state services portal (my.gov.uz), and to further improve the quality of online public services, a ranking based on the set of indicators was compiled.

Nevertheless, most of the applicants still do not exercise their rights to assess the quality of services rendered, that’s why we once again encourage users to assess the quality of services, and leave their comments on the results obtained through Single portal that will contribute to a more objective assessment of the respective organizations.

Periodical publishing of similar rankings is planned.

Organizations with the highest number of applications:

  1. Ministry of Internal Affairs of the Republic of Uzbekistan (2056)
  2. "Uzarhiv" Agency under the Cabinet of Ministers of the Republic of Uzbekistan (1052)
  3. Khokimiyat of Tashkent city (667)
  4. Ministry of Justice of the Republic of Uzbekistan (659)
  5. The Central Bank of the Republic of Uzbekistan (445)
Organization with the highest average rating of satisfaction (listed only those activities that are measured more than 15 applicants):
  1. Holding company «Uzvinsanoat Holding»
  2. The State Committee of Uzbekistan on Privatization, Demonopolization and Development of Competition
  3. National Bank for Foreign Economic Activity of the Republic of Uzbekistan
  4. Joint-Stock Commercial Bank "Ipoteka Bank"
  5. Uzbek Agency of Automobile and River Transport
Organizations with the lowest average satisfaction scores (listed only those activities that are measured more than 15 applicants):
  1. "Uzbekneftegaz" (oil & gas) National Holding Company
  2. "O`zbekiston havo yo`llari" National Air Company
  3. “Uzavtosanoat” Stock Company
  4. Khokimiyat of Tashkent region
  5. State Customs Committee of the Republic of Uzbekistan
5 with the best review time (refers only to those who have more than 100 references):
  1. The Central Bank of the Republic of Uzbekistan (5 days)
  2. The State Inspection of the Republic of Uzbekistan on supervision for power industry (6 days)
  3. "Uzarhiv" Agency under the Cabinet of Ministers of the Republic of Uzbekistan (6 days)
  4. The State Committee for Communication, Informatization and Telecommunication Technologies of the Republic of Uzbekistan (8 days)
  5. Ministry of Finance of the Republic of Uzbekistan (10 days)
5 with worst review time:
  1. Khokimiyat Denov district of Surkhandarya region
  2. Khokimiyat of Koson district of Kashkadarya region
  3. The Farmer's Council of the Republic of Uzbekistan
  4. Khokimiyat of Mubarek district of Kashkadarya region
  5. Khokimiyat of Chirakchi district of Kashkadarya region
Top rated services (lists only those services that are evaluated by more than 20 applicants):
  1. Issuance of certificates of presence (absence) of convictions
  2. Vacancies
  3. Get archive reference information confirming study
  4. Consideration of applications
  5. Get archive reference information confirming wages
Top services based on the number of applications:
  1. Consideration of applications
  2. Issuance of certificates of presence (absence) of convictions
  3. Get archive reference information confirming work experience
  4. Issuance of biometric passport to citizens of the Republic of Uzbekistan (pilot project in Olmazar district)
  5. Get archive reference information confirming wages
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